We are so focussed on getting things done, and we're so squeezed by time that quality may suffer. How to prevent that? Aside from the obvious things like attention to detail, extra care, etc?
Three ideas.
Three ideas.
- Keep the customer in mind at all times. Look at things from his or her perspective. What does he or she need? Does the quality you provide make that happen?
- How can you improve what you've already done? Even a slight modification could make a lot of difference. Perhaps a different color. It's not a once and done kind of thing.
- What's the value-added benefit? What can you provide that the customer did not expect? Recently, I was at a restaurant that routinely gives customers a second pasta dish to take home, just for ordering the first pasta dish.
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